Any individual/stakeholders can make a complaint against the official(s) working in the Directorate General of Shipping and its allied/subordinate offices.

When a complaint is received in the Vigilance Branch, first the letter to the complainant on the name and address mentioned on the complaint, for verification of the complaint, will be issued, wherein the complainant must submit the copy of identity proof. If no reply is received within 15 days from issue of the letter, a reminder letter will be issued with a request to reply within 15 days. If no reply is received to the reminder as well, the said complaint is treated as pseudonymous and filed. If reply is received within prescribed time limit, the complaint is investigated further as per the CVC guidelines.

When a complaint is received in the Vigilance Branch, first the letter to the complainant on the name and address mentioned on the complaint, for verification of the complaint, will be issued, wherein the complainant must submit the copy of identity proof. If no reply is received within 15 days from issue of the letter, a reminder letter will be issued with a request to reply within 15 days. If no reply is received to the reminder as well, the said complaint is treated as pseudonymous and filed. If reply is received within prescribed time limit, the complaint is investigated further as per the CVC guidelines.

1. Circular No.25/12/21 dated 24.12.2021 issued by CVC, New Delhi regarding Comprehensive guidelines on Complaint Handling Mechanism.
2. OM No.104/76/2022-AVD.IA dated 28th September, 2022 issued by DOPT, New Delhi is the Consolidated Guidelines regarding handling of complaints in Ministries /Department
3. Vigilance Manual 2021